Last updated: December 18, 2024

At NewTalks, we aim to provide the best experience for our users. Please review our refund and cancellation policy below for more details regarding our approach:

No Standard Refund Policy:
Our platform operates on a coin-based system, where customers purchase coins as needed to access services. We do not offer a standard refund or cancellation policy.

Refunds for Payment Failures:
In the case of payment failures or issues during the transaction process, we thoroughly verify the problem and, if valid, refund the deducted amount to the customer’s account.

Coin Reversion for Technical Issues:
If a technical issue causes coins to be deducted without the user receiving the intended service, we will investigate the matter and, if confirmed, reverse the coins to the customer’s account.

No Refund for Used Coins:
Once coins are used for services, they cannot be refunded or canceled. We encourage users to ensure their coins are used for the desired services.

Case-by-Case Exception Handling:
We handle any disputes or exceptional cases on an individual basis, ensuring fairness and customer satisfaction. If you experience any issues with the service, please contact our support team at teamnewtalk@gmail.com for assistance.